Booking Conditions

Egypt Tours

Visas
For British passports endorsed in any way and for all other passport holders, requirements should be checked with the Egyptian Consulate.  You should ensure that you have a valid 10 year passport and that that your passport is valid for 6 months after your return to the UK. A Tourist Visa is required for entry into Egypt and should be obtained independently by each passenger.  Visas can either be obtained prior to travel by contacting the Egyptian Consulate, or upon arrival in Cairo. The current cost for a pre-paid Egyptian Tourist Visa is approximately £15. If paid locally, then US$ must be paid in cash to the local representative at Cairo Airport. Go Touring accept no liability for any passenger being refused entry into Egypt as a result of not acquiring the correct visa documentation or holding a valid passport.

EGYPTIAN CONSULATE: No. 2 Lowndes St, London, SW1X 9ET; 09065 508 933; www.egyptianconsulate.co.uk

Water
The tap water in Egypt is clean, and is suitable for bathing and brushing your teeth however, it is not recommended for drinking. We recommend you drink bottled water, taking care that the seal is unbroken on the cap. Most excursions operate early morning or late afternoon so you can avoid the heat of the midday sun and you should be prepared for several early starts throughout your tour.

Nile Cruises
A cruise on the Nile is a very popular way of experiencing the many sights between Luxor and Aswan however, there are a few points you should be aware of
• Due to the high number of cruise boats operating, when in dock you may find a number of boats can be docked together, which can result in restricted views from your cabin.
• The large number of boats operating can also mean delays can occur when passing Esna Lock, sometimes necessitating sailing at night. • At certain times of the year, particularly during winter, the day- to-day cruise itinerary is subject to change due to low water levels on the Nile.

Itinerary Changes

Although not expected, for any tour including a cruise the cruiseline and/or Captain reserve the right to omit or substitute any portion of the itinerary (without prior notice) should the weather, water levels or any other circumstances dictate.

Extended Stays and Deviations

Extended holidays and deviations from the itinerary should be requested with your travel advisor at the time of booking. Holiday extensions and deviations can be arranged at the end of your holiday, subject to flight schedules. Travelling out earlier than the group may be possible, please contact your travel advisor for details. Unless otherwise stated overseas transfers are not included on extended stays and deviations and you must therefore make your own arrangements. We will be happy to help you with making these arrangements. Extended stays and deviations will incur an administration charge of £35 per person plus any extra services required. Please remember – your travel insurance must cover the whole duration of your holiday.

Tipping

Go Touring is frequently asked for guidelines on gratuities for the Tour Manager and Driver/Guide; therefore, depending on the standard of service given and your level of satisfaction, we recommend £1 - £1.50 per person per day for your Tour Manager and £1 - £1.50 per person per touring day for your Driver/Guide. These recommendations are guidelines only. As tips are a personal matter and purely down to your discretion, we suggest they are given on an individual basis rather than as a group collection. Porterage for one piece of luggage per person is taken care of by Go Touring.

Flying Times

The times given in this brochure are approximate and based on outbound flights. Times may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en route or when changing aircraft). Not all flights are direct. The most up to date information regarding your flights will be given at the time of booking.

MyClimate

Go Touring works with MyClimate who help people make a difference to this unique planet of ours. Each time we heat our homes, take a flight or drive the car, fossil fuels are burnt and CO2 is released into the atmosphere, causing climate change. We all need to take steps to reduce our CO2 emissions and carbon offsetting enables you to take responsibility for the carbon emissions your activities create by paying someone to reduce CO2 in the atmosphere on your behalf. To find out more about offsetting your flights visit www.gotouring.uk.com/EN/customersupport/tra velextras/Pages/Climatecare.aspx

BOOKING CONDITIONS 2009 / 10 BROCHURE

1. BEFORE YOU BOOK

1.1 Price Guarantee

All prices quoted in this brochure are calculated on rates of exchange as known on 27th June 2008 and as published in the Financial Times of 30th June 2008 (US$1.9916). Brochure prices can go up or down. Before you make a booking we will give you the up to date price of your chosen holiday, including the cost of any peak season supplements, fuel surcharges, upgrades or additional facilities which you have requested*. Once you have accepted this price and a booking has been made, that price is fully guaranteed and will not be subject to any surcharges. *Please refer to 2.6 for further details

1.2 Price Includes

The services of a Go Touring local Tour Manager and/or driver/guide, economy class airfares on scheduled IATA carriers from UK as per the itinerary, 44lbs (20kgs) baggage allowance, plus 1 piece of hand baggage (dimensions not exceeding 45" unless otherwise stated - please refer to point 1.5 for more information on baggage allowances and requirements), accommodation as specified in the itinerary in twin/double rooms with private facilities, (please note: on rare occasions, twin beds may not be available on the California and the Canyons tour), sightseeing and meals specified in the itinerary, return airport transfers outside the UK, UK departure tax, government taxes, compulsory service charges and overseas porterage where security permits.

1.3 Additional Inclusions

If taking Alaska cruise extension, all port and handling charges.

1.4 Not included

Visa fees, overseas airport taxes (unless otherwise stated), any government taxes or compulsory charges introduced after publication of this brochure. Optional excursions or activities booked during your holiday. Telephone / laundry, items of a personal nature and meals not indicated. Gratuities to drivers/guides and/or Tour Managers. If taking the Alaska cruise extension customary gratuities to your stateroom steward/stewardess, waiter and busboy are not included. A $10 per adult/$5 per child (5-12years) fixed non-adjustable service charge per day will automatically be added to your onboard account. Shore excursions, beverages from the bar, laundry etc are also not included. Some airlines only offer complimentary soft drinks during the flight. On these flights any alcoholic drinks purchased will be at your expense.

1.5 Baggage Allowance, Requirements & Responsibility

Due to coach space limitations the baggage allowance for all tours is strictly limited to one piece per person, weighing no more than 20 kilos. More detailed information on your baggage allowance and requirements will be provided on our ‘Helpful Information’ sheets which are sent to you with your confirmation. Although every effort is made to handle passengers’ luggage as carefully as possible, we cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects due to breakage, theft, or fair wear and tear through hotel, airline, ship or ground carrier handling. It is important for your own self interest and protection that you make certain you have adequate insurance to cover these eventualities.

1.6 Seating Arrangement on Coaches

To enable all passengers to have a choice of views each day, Go Touring operates a policy of Seat Rotation, meaning your place on the coach will change daily. Your Tour Manager or driver/guide will arrange this locally each day to avoid any confusion. So that we will not show partiality among passengers, exceptions to this arrangement cannot be made.

1.7 Accommodation

Accommodation in all hotels is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.

1.8 Single Travellers

It is an unfair fact of life that single travellers often have to pay a supplement. Unfortunately the majority of hotels price their rooms as doubles and do not reduce the rates if the room is occupied by a single person. The costs to the hotel of providing the room, heating, lighting, cleaning etc are the same regardless of how many people occupy that room and subsequently Go Touring charge a single supplement on all holidays.

1.9 General Health Requirements

The majority of our tours are suitable if you have a disability or have reduced mobility. However in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you on the tour.

1.10 If you have a Disability

Go Touring complies fully with Regulations (EC) No 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (the “Regulation”) and is delighted to offer assistance to disabled persons or persons with reduced mobility provided that we are given full information about your specific requirement at the time of booking.

1.11 Passports & Visas

You will need a full 10 year passport, with minimum 6 months validity after your return to the UK, to travel to the destinations we feature in this brochure. Some destinations also require visas. Please refer to our ‘Important Holiday Information’ section on pages 32 & 33 for more detailed information on passport and visa requirements.

1.12 Health

You should contact your GP or a specialist vaccination centre for details of the measures you will need to take prior to departure. Please read pages 32 & 33 for more details prior to booking your holiday.

1.13 Meals

Meals if included are predominantly based on a buffet meal or table d’hôte menu, unless specified otherwise in the text. No refunds on meals not taken can be given. Special diets of any kind (including vegetarian) can generally be catered for adequately, providing we are advised at the time of booking. Failure to do so could result in us being unable to accommodate the request. Breakfast is based on full breakfast. Continental breakfast will only be offered, when a hotel does not cater for full breakfast.

1.14 Flight Seat Requests & Aircraft

We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Go Touring has no control over the allocation of seats by the airline and even if a request has been made with the airline to pre-book seats, no guarantee can be made that they will still be available on departure. The provision of particular seats does not constitute a term of your contract with us. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability. Any flight timings indicated in the itinerary are subject to change.

1.15 Code Share Flights

It is a common practice for scheduled airlines to use a code share system, which may include you flying with a partner airline. Where this situation arises, it is not classed as a major change.

1.16 Smoking

The majority of airlines have introduced a total smoking ban on most or all of their flights and many hotels also now have a non-smoking policy in guest rooms and public areas. Smoking is also not permitted on any motor coach. Please ask at the time of booking if this information is important to you.

1.17 Special Requests

Where special requests e.g. diet, room location, twin or double bedded room, flight seat requests and/or particular meals etc. are an important factor in your holiday you must advise us when the booking is made. We are happy to pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. The provision of any special request does not constitute a term of your contract with us.

1.18 Excursions

The cost of any unused tours/excursions included within our itinerary and not taken may not be refunded.

1.19 Weather

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to poor or unusual weather conditions.

2 BOOKING & PAYING FOR YOUR HOLIDAY

2.1 Your Commitment

When you wish to confirm a holiday booking you must pay a deposit of £200.00 per person or any higher deposit which applies to your holiday. (Please refer to point 2.4). When you make a booking you are confirming that you understand and have accepted on behalf of yourself and all members of your party our Important Holiday Information which forms our booking conditions. All contracts with Go Touring are made subject to these booking conditions and are subject to English law and the jurisdiction of the English Courts. Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname. When booking your holiday, if you wish to make a modification to a holiday shown in the brochure we will try to assist. Additional services will be quoted for upon request.

2.2 Our Commitment

Your contract is with Holiday Supplies Limited trading as Go Touring whose trading address is Jubilee Lodge, Canning Road, Southport, Merseyside, PR9 7SW. We will arrange to provide you with the various services which form part of the holiday you book with us. Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease brochure prices (see point 1.1) or to change any of the information contained in this brochure. Changes will be made known to you before you book. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you is the date of booking. It is important to check the details on the invoice when you get it. In the event of any discrepancy please contact us immediately.

2.3 Security

The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 2812. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

2.4 Paying for your holiday

When you wish to confirm a holiday booking you must pay a deposit of £200.00 per person or any higher deposit which applies to your tour. After your booking is taken and a deposit received, a balance invoice will be sent to you detailing the total cost due. The balance is due no later than 14 weeks before the departure date. Non-receipt of the balance by Go Touring on the date due will result in the holiday or travel arrangements being liable to cancellation. Tickets and other documentation will normally be forwarded 10 - 14 days before the date of departure.

2.5 Credit Cards

We accept various methods of payment, however please note that if you choose to pay by credit card, there will be a charge levied. You can of course opt for an alternative method of payment i.e. cheque or debit card.

2.6 Out of range flights

Our brochures are prepared well in advance and scheduled airlines will generally not have loaded their seats to sell until approximately 10 months before the departure. Should this apply we will inform you at the time of booking and calculate the price in anticipation that seats will be available in the specific airline booking class to which our specially negotiated airfares apply. We will issue an invoice recording the arrangements reserved for you and will take a deposit, but a contract will not exist between us. When the airline seats become available to book we will advise you if there is an additional charge to your holiday and give you 7 days to either accept the price or cancel the booking and receive a full refund. If you accept the price, we will issue an invoice and a contract exists between us.

2.7 Travel Documents

You are responsible for ensuring that all necessary travel documents (e.g. Passports, Visas, and Vaccination Certificates etc.) are valid and effective. Approximately 14 days before departure you will receive your flight/e-ticket together with an itinerary. Please ensure that you check the flight timings on your tickets carefully. The correct timings, using the 24-hour clock system, may have been adjusted since we published the brochure and since you received your invoice.

3 IF YOU WANT TO CANCEL OR CHANGE YOUR HOLIDAY

3.1 Alteration to a Confirmed Booking

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. If it is possible to make the change, it will be subject to an administration charge of £75 per person, and payment of any further costs incurred as a result of the change. Alteration of a booking within two calendar months of the departure date may also incur additional cancellation fees. Once abroad any alterations that you may wish to make to the booking are outside of our control and Go Touring can accept no liability for your alterations, financial or otherwise, once your holiday has commenced. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a booking, it will not be possible to make changes within 28 days of your scheduled departure date. Requests to transfer your complete reservation to a later tour date, or to transfer to the following brochure season, received less than four calendar months prior to your original departure date, will be treated as a cancellation and rebooking.

3.2 Cancelling Your Holiday

If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the person who made the original booking. Cancellation will take effect from the day that written confirmation is received. A cancellation invoice will be sent to you within 7 days, if you do not receive this please contact us immediately in order to prevent an increase in charges. Should you already be in receipt of your airline tickets please also return these to us along with your written cancellation request.

The following scales of charges will be payable, depending on when notification of cancellation is received.

Up to 90 days prior to departure: deposit forfeited

89 - 31 days prior to departure: 85% of total holiday cost

30 days or less prior to departure: 100% of total holiday cost

Once the holiday has commenced, no refund will be made. In addition to the above cancellation fees, the full insurance premium is non transferable and non refundable. In the event of a confirmed room reverting to single occupancy as a result of one or more passengers cancelling, in addition to the cancellation charges for the customer no longer travelling, the single occupancy supplement will apply to the remaining customer in the room remaining as single occupancy.

4 IF WE WANT TO CANCEL OR CHANGE YOUR HOLIDAY

4.1 Brochure Accuracy

All the facts pertaining to resorts and hotels in this brochure have carefully been checked and re-checked for accuracy. However, in view of the fact that brochures are prepared in advance, advertised facilities and services may be renovated or improved by the hotelier at any time, in low season especially, and facilities may become unavailable e.g. a swimming pool may be emptied for cleaning or a restaurant closed for refurbishment at short notice. It should also be noted that hotel service standards and coaches may well be affected during high season. Flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year etc., may cause some of the amenities we have described to be unavailable or different from those advertised in our brochure. Whilst this is beyond our control, any major changes to facilities of which we are notified will be advised to you whenever possible prior to travel. The photographs used in this brochure are representative of the country visited and not necessarily included in the tour itinerary. This brochure with details contained therein supersedes any previously issued brochure.

4.2 Building & Development Work

Many hotels and resorts continue to develop, often with little or no advance warning, whilst general refurbishment at hotels is necessary to maintain standards. Whilst we have no control over such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.

4.3 Change by us to a Confirmed Booking

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. In accordance with EU regulations we are required to advise you of the actual air carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used on the relevant brochure pages and/or your holiday confirmation invoice. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible, and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. If we make a major change, you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases of a major change, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below.

Up to 90 days prior to departure: nil

89 - 31 days prior to departure: £30.00

30 days or less prior to departure: £50.00

4.4 Cancellation by Us

We reserve the right in any circumstances to cancel your travel arrangements for any reason. However, we will not cancel your travel arrangements less than 14 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available, (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out below.

Up to 90 days prior to departure: Deposit Only

89 - 31 days prior to departure: 100% of holiday cost, plus £30.00

30 days or less prior to departure: 100% of holiday cost, plus £50.00

4.5 Minimum Numbers

All tours are subject to a minimum of 20 passengers travelling in order to operate. We will advise you at least 14 weeks before departure if minimum numbers have not been reached. You will then have the choice of booking an alternative holiday with us, changing your departure date at the appropriate additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs i.e. visas, transport to the UK airport, etc.

4.6 Changes or Cancellation due to Circumstances beyond our Control

We will not be liable to pay any compensation if we are forced to cancel or in any way change your holiday as a result of unusual or unforeseeable situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.

5 LIMITATION OF LIABILITY

If the contract we have with you is not performed or improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical matter to:

(a) the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and

(b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Copies are available on request.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in the section dealing with cancellation. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061, www.auc.org.uk.

6 LIABILITY OF AIR CARRIERS

(i) Any flights forming part of your holiday will be subject to the General Conditions of Carriage and Conditions of the Contract of the airlines concerned, to which your attention will be drawn on the airline ticket. Additionally, such flights will also be subject to international law which, amongst other things, limits the airline’s liability to passengers in respect of death or bodily injury, delay and loss or damage to baggage. We do not accept any liability in respect of foregoing, and any claims resulting from air carriage should be directed to the carrier concerned.

(ii) Any sea carriage forming part of your holiday will be subject to the General Conditions of Carriage of the shipping line / ferry company / cruise operator concerned, and by international law, and we do not accept any liability in respect of claims resulting from such sea carriage, which should be directed to the shipping line concerned.

7 ADVICE AND ASSISTANCE

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

8 ON HOLIDAY

8.1 Behaviour

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen no refund or compensation would be paid.

8.2 Lost Items

If you lose any personal items whilst on holiday, please report this immediately to your Tour Manager or driver / guide who will assist you in obtaining a written report from a local representative, or police, to help with any insurance claim upon your return.

8.3 If you have a complaint while you are on holiday

If you have cause for complaint whilst on holiday, you must bring it to the attention of our Tour Manager or driver / guide immediately. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with.

8.4 Curtailment

If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

9 ABTA STATEMENT

Holiday Supplies Ltd is a Member of ABTA with membership number V1905. For further information about ABTA, the Code of Conduct and arbitration scheme, contact ABTA, 30 Park Street, London SE1 9EQ or visit www.abta.com

10 CLAIMS AND COMPLAINTS

If you fail to notify the Go Touring Tour Manager or driver / guide of any complaint we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract. Further, you have a legal duty to tell the supplier of the services or facilities about which you complain as soon as possible. Failure to do this will affect your legal rights and will also reduce, annul, or extinguish any right which you may have for compensation. If a problem cannot be resolved then we request details of the complaint, in writing, within four weeks of your return. If you make a complaint we promise to deal with it fairly and promptly within the terms of these conditions.

11 ARBITRATION

We certainly hope that we can settle any holiday complaints amicably. However, disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration, if the customer so wishes, under a special Scheme arranged by the Association of British Travel Agents, and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website (www.abta.com). The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims, which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

12 DATA PROTECTION STATEMENT

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request or for further FCO advice visit www.fco.gov.uk/knowbeforeyougo or ABTA Information Line Tel: 0901 201 5050 (calls are charged at 50p per minute).

13 ACKNOWLEDGMENTS

Photographs within the brochure are courtesy of several National & Regional Tourist boards and Big Stock Photo Library.

14 TRAVEL INSURANCE

Holiday insurance is essential when you travel abroad and it is a condition of booking with us that you must have adequate travel insurance at least equivalent to our own recommended policy detailed below. If you do not purchase the policy we offer you must purchase an appropriate alternative, and provide us with these details at the time of booking. It is your responsibility to ensure that the insurance is adequate for your particular needs. We do not check alternative insurance policies. We are able to offer our customers a travel insurance policy that is underwritten by Europ Assistance Holding Irish Branch of 79 Merrion Square, Dublin 2, Ireland. A detailed copy of the cover will be forwarded to you with your confirmation invoice. A specimen policy is also available on request should you require further information before booking. Please note our insurance policy is only valid if you are UK residents and you book direct with Go Touring.

Premium

Premium cost will be dependent upon duration of travel and countries visited.

Summary of Cover

CANCELLATION & CURTAILMENT: Capped

MEDICAL AND REPATRIATION EXPENSES: Up to £5,000,000 (Excess = £100)

HOSPITAL BENEFIT: Up to £1,000 (Excess = NIL)

PERSONAL EFFECTS AND BAGGAGE: Up to £2,500 (Excess = £50)

BAGGAGE DELAY: Up to £150 (Excess = NIL)

PERSONAL MONEY: Up to £1,000 (Excess = £50)

TRAVEL DELAY: Up to £500 or final invoice cost of holiday (Excess = NIL or Excess = £50)

HIJACK: Up to £500 (Excess = NIL)

MISSED DEPARTURE: Up to £800 (Excess = NIL)

PERSONAL ACCIDENT: Up to £25,000 (Excess = NIL)

PERSONAL LIABILITY: Up to £2,000,000 in aggregate (Excess = NIL)

LEGAL EXPENSES: Up to £25,000 (Excess = NIL)

24-Hour Medical Emergency Cover: Emergency assistance service Europ Assistance Holdings Limited

DOMESTIC PET COVER: £20 per complete 24 hours up to a maximum of £100.

SCUBA DIVING: Cover applicable when diving down to 30 metres with a qualified and approved instructor. Excess on Medical claims £100.

Claims

Claims will be handled by Europ Assistance Holdings Limited and must be made in writing within 31 days of the event.

IMPORTANT NOTICE

The insurers hereby draw your attention to some important features of your travel insurance policy.

INSURANCE POLICY: This contains full details of the cover provided plus the conditions and exclusions which apply to it. You must read the insurance policy carefully.

CONDITIONS, EXCLUSIONS AND WARRANTIES: There are conditions and exclusions which apply to individual sections and general conditions, exclusions and warranties which apply to the whole policy.

HEALTH: This policy contains restrictions regarding pre-existing medical conditions which unless declared and accepted by the Insurers in writing prior to travel may invalidate any subsequent claim. If an insured person under the policy knows of a pre-existing medical condition they must declare this to us. To declare a pre-existing medical condition or a change in state of health or medication you should contact us during office hours on: 0870 737 5840.

PROPERTY CLAIMS: Property claims are settled on the value of the goods at the time you lose them – not on a ‘new for old’ basis.

POLICY LIMITS: Most sections of the policy have limits on the amount the insurer will pay under that section. Some sections also include inner limits, e.g.: for any one item, or for valuables in total.

POLICY EXCESSES: Claims under most sections of the policy will be subject to an excess. Where there is an excess, you will be responsible for paying the first part of a claim.

REASONABLE CARE: You are required to take all reasonable care to protect yourself and your property and act as though you are not insured.

COMPLAINTS: The Insurance policy includes a Complaints Procedure which tells you what steps you can take if you wish to make a complaint.

HAZARDOUS HOLIDAY ACTIVITIES: The policy may not cover you when you take part in certain hazardous activities. E.g. Scuba diving below 30 metres or without a qualified and approved instructor. If you are uncertain whether cover is provided contact the helpline number 0870 737 5844. COOLING OFF PERIOD: If after reading the policy you are not satisfied with it for any reason, you must return it to Go Touring within 15 days of issue in order to receive a full refund of premium, provided that a claim does not exist and travel has not taken place.

PLEASE ENSURE YOU READ YOUR INSURANCE POLICY CAREFULLY.

Issued by Holiday Supplies Ltd., T/A Go Touring, Jubilee Lodge, Canning Road, Southport, PR9 7SW. A member of The Kuoni Travel Group